Getting Help

Self-Service Resources

Start here for quick answers:

  • Help Center (you're here!) — Browse articles by category or use the search bar to find answers.
  • In-app tooltips — Hover over icons and labels throughout the platform for contextual explanations.
  • Ask the assistant — Inside any review chat you can ask the AI about the platform itself ("how do I export this table?", "what does Uncertain mean?"). The assistant has context about the current phase and can explain what to do next.

Contact the Team

If you can't find the answer in our documentation, reach out directly. We typically respond within one business day.

Ways to contact us:

  • Contact form — Use the Contact Support page in this Help Center to send us a message.
  • Email — Send an email directly to support@scholara.ai.
  • In-app feedback — Click the 'Feedback' button in the dashboard sidebar for quick messages.

What to Include in Your Message

To help us resolve your issue quickly, include as much context as possible:

Helpful details:

  • What you were trying to do
  • What happened instead (exact error messages if any)
  • Which review you were in and which phase the chat had reached (PICO, Confirm, Protocol, Strategy, Search, Abstract, Fulltext, or Analysis)
  • Your browser and operating system
  • Screenshots if applicable

Response Times

Expected response times by plan:

  • Individual plan — Within 1 business day
  • Team plan — Within 4 business hours (priority support)

For urgent issues affecting active screening or data loss, include 'URGENT' in your subject line and we'll prioritize your request.